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Frequently Asked Questions

How to buy from us?
  1. Login or Register.
  2. Select the product Order Now.
  3. Check your cart via the "Your Cart" button Enquire Now.
  4. Check your pre-order list via the "Order History" button.
  5. The list with pricing will be sent to your email address.
  6. A 50% deposit must be paid before the order is made.
  7. We will update you weekly about the order progress and send pictures as well.
  8. Once the order is finished, we will inform you, and you will need to pay the remaining balance.
  9. For the shipping cost, you can view and download it below ↓↓
    For updated pricing, please contact us. Thank you.
How to make payments?
  1. Payments can be made via PayPal, credit card, or bank transfer.
How to send the goods?
  1. Shipping can be done by air or by boat. Boat shipping is door to port.
  2. Air shipping is faster than boat shipping, but more expensive.
  3. Air shipping costs are based on weight and volume if the size is large.
  4. Boat shipping is charged by volume, with a minimum of 1 cubic meter, regardless of weight.
  5. Total delivery time by air is approximately 5–7 working days.
  6. Delivery time by boat is approximately 30–40 days maximum.
  7. For the shipping cost, you can view and download it below ↓↓
    For updated pricing, please contact us. Thank you.
How does the delivery system work using boat in LCL (Less Container Load)?
  1. The goods will be transported from Bali to Surabaya by truck.
  2. From Surabaya, they will be sent to Singapore and wait for a full container with the same destination.
  3. If using a full container (20 or 40 feet), it will be shipped directly from Bali to the destination port without waiting in Singapore.
  4. The shipping cost must be paid in advance.
  5. The shipping cost includes:
    • Trucking from Bali to Surabaya
    • Packing
    • Fumigation (for the goods and wooden crates)
    • Documentation (important for the agent at the port; documents will be sent 1 week before arrival via DHL or post to your home)
    When picking up the goods from the port, don't forget to bring and show the documents to the agent.
  6. You may be charged import taxes depending on your country’s regulations.